communication

New Friend Steve -Apr 16, 2019

Reading time – 39 seconds; Viewing time – 1:23 seconds . . . It’s great to find a new friend, but I’m a bit concerned about my future with Steve. He’s an AT&T chat person and I needed his help logging in to their website so I could explore my Read More

Tag, You’re It -Jan 22, 2019

Reading time – 37 seconds; Viewing time – 1:21 . . . During the Q & A sessions following my keynote presentations and workshops one of the frequently asked questions sounds like this: “What you’ve taught us is great, but I have several layers of leaders and I can’t possibly Read More

How Ya Gonna Keep ‘Em? -Dec 20, 2018

Reading time – 39 seconds; Viewing time – 2:09 . . . Near the beginning of my keynotes and workshops I often ask attendees what their biggest leadership challenge is. In the last couple of years I’ve commonly heard about the challenge of finding qualified people to fill job openings. Read More

What Would President Eisenhower Say? -Dec 11, 2018

Reading time – 39 seconds; Viewing time – 2:14 . . . Here’s President Eisenhower on leadership: “. . . I tell you this: you do not lead by hitting people over the head. Any damn fool can do that, but it’s usually called ‘assault’ – not ‘leadership’.” That Read More

Standing Taller -Aug 30, 2018

Reading time – 2:23 – longer than usual and you’ll see why . . . Capt. (Ret) Bob Schoultz is a retired Navy SEAL officer, an educator at the Naval War College and the US Naval Academy. He consults for the SEALs and US Customs and Border Protection and he Read More

What About Sales? -Aug 07, 2018

Reading time – 32 seconds; Viewing time – 1:09 . . . Question: Is sales excellence a leadership issue? I don’t mean leading a sales team; I mean the actual sales meeting with a prospective new customer. Answer: It certainly is. The world is full of sales people with great Read More

November 27, 1963 and Your Leadership -Jun 01, 2018

Reading time – 67 seconds (and worth it!); Viewing time – 2:38 . . . When recognition is due, what does it look like in your shop? Mark Rigby is the Assistant Principal for Operations at Niles West High School. It’s a large suburban Chicago school with an astonishing diversity Read More

What Do You Do When “It” Happens? -Feb 20, 2018

Reading time – 39 seconds – plus a smidgen; Viewing time – 2:07 . . . I scored a fresh travel horror story recently, but this post isn’t about my lousy experience. It’s about how the airline first created it and then made things worse. Twenty-five minutes before departure the Read More

Focus v2.0 -Jan 02, 2018

Reading time – 66 seconds – slightly longer for the first post of the year; Viewing time – 2:29 . . . Vince Lombardi famously started each of his training camps for the Green Bay Packers with a speech to the team. These veterans and rookies alike, all great athletes, Read More

Your Influence and Their A-Game -Jun 10, 2017

Reading time – 39 seconds; Viewing time – 2:17 . . . The first test to determine if you’re a leader is to look over your shoulder to see if anyone is following. The second test is to identify whether they’re giving their best. Why that second question? Because everyone Read More