Shut Down -Jan 28, 2014
Reading time: 19 secondsWhat if there were no shutdown?
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Leading and Multitasking -Dec 02, 2013
Reading time – 27 seconds Several years ago the Insurance Institute of America did an extensive study focusing on the effect on safety of using a cell phone while driving. Clearly, they were motivated to learn what, if any, effect there might be, since their member companies were paying the Read More
Who’s Listening? -Nov 05, 2013
Reading time: 38 secondsIt isn't about your brilliant solutions
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Ambassador José Adames -Oct 22, 2013
Reading time: 39 secondsHow about an ambassadorship?
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C.A.O. On A Scale of 1 – 10 -Oct 15, 2013
Reading time: 29 secondsRate yourself on the "CAO" scale
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A Special Moment -Apr 30, 2013
Reading time: 26 secondsGreat challenge requires great leadership
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Leading Great Customer Service -Mar 19, 2013
Reading time: 39 secondsGreat customer service starts with you!
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