accountability

Communication v3.0 -Mar 19, 2020

Reading time – 38 seconds . . . Communication is one of the most difficult things human beings do. It is fraught with opportunity for creating conflict. Indeed, communication guru Lee Thayer tells us, “The fundamental result of all communication is misunderstanding.” Communication is best done face-to-face, because we get Read More

Standing Taller -Aug 30, 2018

Reading time – 2:23 – longer than usual and you’ll see why . . . Capt. (Ret) Bob Schoultz is a retired Navy SEAL officer, an educator at the Naval War College and the US Naval Academy. He consults for the SEALs and US Customs and Border Protection and he Read More

What About Sales? -Aug 07, 2018

Reading time – 32 seconds; Viewing time – 1:09 . . . Question: Is sales excellence a leadership issue? I don’t mean leading a sales team; I mean the actual sales meeting with a prospective new customer. Answer: It certainly is. The world is full of sales people with great Read More

What Do You Do When “It” Happens? -Feb 20, 2018

Reading time – 39 seconds – plus a smidgen; Viewing time – 2:07 . . . I scored a fresh travel horror story recently, but this post isn’t about my lousy experience. It’s about how the airline first created it and then made things worse. Twenty-five minutes before departure the Read More

Leadership Is Fragile -Jan 03, 2017

Reading time – 33 seconds; Viewing time – 1:01 . . . “Leadership is fragile. It is more a matter of mind and heart than resources . . . ” So said Gene Kranz, Apollo Program mission controller in his 2010 book “Failure Is Not An Option.” Yes, that Gene Read More