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The Blank Pages -Mar 02, 2021

If you’ve gazed down the road you likely noticed that the landscape looks different and specifics just aren’t too clear. Given that huge “I don’t know” factor, what are you doing right now to prepare for the coming unknown? Welcome to the post-Covid future. This is covered in the blank Read More

DePaul University -Apr 07, 2020

Reading time – 24 seconds; Viewing time – 16:57  .  .  . Every semester my former Vistage CEO member Bruce Leech, now Executive Director of the Coleman Entrepreneurial Center at DePaul University in Chicago, asks me to present to his senior year students. It’s immensely rewarding and fun to be Read More

Sparks -Jul 10, 2019

Reading time – 38 seconds; Viewing time – 1:41  .  .  . Delivering a series of executive workshops in Southern California recently gave me an opportunity to first visit with my brother. He’s been trying to sell his house for quite a while and I went there hoping to help Read More

What About Sales? -Aug 07, 2018

Reading time – 32 seconds; Viewing time – 1:09  .  .  . Question: Is sales excellence a leadership issue? I don’t mean leading a sales team; I mean the actual sales meeting with a prospective new customer. Answer: It certainly is. The world is full of sales people with great Read More

Generation Z -Mar 23, 2017

Reading time – 59 seconds; Viewing time – 2:36  – just a teeny bit longer  .  .  . That’s right – Millennials (Gen Ys) are so yesterday. In a wonderful CNBC article by Dan Schwabel he pokes at the heart of Gen Zs, the leading edge of whom are just Read More

I Was Going To Say Something So Smart -Feb 24, 2017

Reading time – 23 seconds  .  .  . Yes, I really had something special for you. Really insightful stuff that can rock your leadership world. And it will just have to wait for another day. My pal John Howman, TEC group chairman extraordinaire and crafty strategic consultant in Wisconsin, publishes Read More

In a Position to Fail -Nov 10, 2015

Reading time – 38 seconds  .  .  . I bought a portable SiriusXM radio to use in my 23-year-old car. After a little use, the antenna began to operate only intermittently, so I called the company to get a replacement. The customer service guy really did his best to help Read More

The iPhone Affair -Oct 20, 2015

Reading time: longer than 39 seconds - and worth it!

Perched on the tip of the baggage conveyor

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Leadership and Pants -Jun 10, 2015

Reading time: 37 seconds

The leader always models behavior - down to the pants!

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Leading Great Customer Service -Mar 19, 2013

Reading time: 39 seconds

Great customer service starts with you!

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