sales engagement
Generation Z -Mar 23, 2017
Reading time – 59 seconds; Viewing time – 2:36 – just a teeny bit longer . . . That’s right – Millennials (Gen Ys) are so yesterday. In a wonderful CNBC article by Dan Schwabel he pokes at the heart of Gen Zs, the leading edge of whom are just Read MoreI Was Going To Say Something So Smart -Feb 24, 2017
Reading time – 23 seconds . . . Yes, I really had something special for you. Really insightful stuff that can rock your leadership world. And it will just have to wait for another day. My pal John Howman, TEC group chairman extraordinaire and crafty strategic consultant in Wisconsin, publishes Read MoreIn a Position to Fail -Nov 10, 2015
Reading time – 38 seconds . . . I bought a portable SiriusXM radio to use in my 23-year-old car. After a little use, the antenna began to operate only intermittently, so I called the company to get a replacement. The customer service guy really did his best to help Read MoreThe iPhone Affair -Oct 20, 2015
Reading time: longer than 39 seconds - and worth it!Perched on the tip of the baggage conveyor
Read MoreLeadership and Pants -Jun 10, 2015
Reading time: 37 secondsThe leader always models behavior - down to the pants!
Read MoreLeading Great Customer Service -Mar 19, 2013
Reading time: 39 secondsGreat customer service starts with you!
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